We have rectified the database connection error and monitored for a number of hours without any issues.

If this happens again, we will post an new update. If you have any issues, please contact support@focusonforce.com.

We have identified the issue and implemented some fixes that have been solid for around 30 minutes.

We are now monitoring. For now, we will close this status update. If you have any further issues and/or concerns, please contact support@focusonforce.com

The platform is back to full operation and working as expected.

We apologise for the delay and impact.

If you have any further issues, please contact Customer Service via support@focusonforce.com

We are happy to report that the bookmark issue has been resolved and all operational.

We suggest all users clear their cache to pickup the new update.

We apologise for the inconvience and appreciate your patience.

We have made some improvements with exam operations. We will continue to monitor but for now, we will mark this has resolved.

If you have any further issues, please contact Customer Support via support@focusonforce.com

This issue has now been resolved and is functioning as intended.

If you continue to have issues, please clear your cache as per https://www.refreshyourcache.com/en/home/

Alternatively, please reach out to support via support@focusonforce.com

As a precaution and to reduce customer impact. We have reset all 2FA for all customer accounts.

You will need to setup this 2FA again and follow the instructions.

Steps to Set Up 2FA

Upon logging in, you will be prompted to establish two-factor authentication. Enter your email address and password.

1. Click 'Activate 2FA Now'.
2. Choose an authenticator app:
   • Google Authenticator
   • Microsoft Authenticator
   • Salesforce Authenticator
3. Following on-screen directions, you...

The website performance has been stable for the last 6 hours and we are going to resolve this issue now.

The database server issue has been resolved and optimized. Thanks for your patience and understanding.

The database maintenance has now completed, we are reinstating the server and the website should be back on shortly.

We understand the frustrtion and inconvenience this has caused and sincerely apologize for the disruption.

~~We have performed essential database maintenance to enhance overall performance. While this process is more time-consuming than expected and has resulted in ...

We are aware of some slow performance on the website at the moment. We are investigating and attempting to resolve the issue.

We have made some adjustments to our server configurations to help with performance, this appears to be stable and working well. Please contact us should you have any further issues.

We thank you for your patience.

We are aware of some downtime on our service. We are investigating and working on the issue.

We believe we have resolve the issue and are monitoring.

The LinkedIn Single Sign On (SSO) is now resolved. We have updated the integration.

Unfortunately, the was caused by LinkedIn when they depreciated some of their callbacks.

We apologise for the inconvenience.

If you have any issues, please reach out to Customer Service via support@focusonforce.com

Our team are aware of a sign in issue with the LinkedIn Single Sign On (SSO) feature. It is intermittent and we are working with LinkedIn to resolve the API issue. We apologise for the inconvenience this may cause.

We believe the issue is now resolved. Please contact support@focusonforce.com should you experience any further issues.