Previous incidents

July 2024
Jul 26, 2024
1 incident

Exam Performance Delay

Degraded

Resolved Aug 06 at 04:19pm AEST

We have made some improvements with exam operations. We will continue to monitor but for now, we will mark this has resolved.

If you have any further issues, please contact Customer Support via support@focusonforce.com

3 previous updates

Jul 23, 2024
1 incident

Practice Exams Showing Zero Results

Degraded

Resolved Jul 27 at 01:10pm AEST

This issue has now been resolved and is functioning as intended.

If you continue to have issues, please clear your cache as per https://www.refreshyourcache.com/en/home/

Alternatively, please reach out to support via support@focusonforce.com

4 previous updates

Jul 10, 2024
1 incident

2FA Logins

Degraded

Resolved Jul 15 at 05:00pm AEST

As a precaution and to reduce customer impact. We have reset all 2FA for all customer accounts.

You will need to setup this 2FA again and follow the instructions.

Steps to Set Up 2FA

Upon logging in, you will be prompted to establish two-factor authentication. Enter your email address and password.

  1. Click 'Activate 2FA Now'.
  2. Choose an authenticator app:
    • Google Authenticator
    • Microsoft Authenticator
    • Salesforce Authenticator
  3. Following on-screen directions, you...

3 previous updates

Jul 09, 2024
2 incidents

Website Performance

Degraded

Resolved Jul 10 at 05:56am AEST

The website performance has been stable for the last 6 hours and we are going to resolve this issue now.

2 previous updates

Server Degradation

Resolved Jul 09 at 12:45pm AEST

The database server issue has been resolved and optimized. Thanks for your patience and understanding.

The database maintenance has now completed, we are reinstating the server and the website should be back on shortly.

We understand the frustrtion and inconvenience this has caused and sincerely apologize for the disruption.

~~We have performed essential database maintenance to enhance overall performance. While this process is more time-consuming than expected and has resulted in ...

Jul 08, 2024
2 incidents

Service Degradation

Resolved Jul 08 at 12:00pm AEST

We are aware of some slow performance on the website at the moment. We are investigating and attempting to resolve the issue.

We have made some adjustments to our server configurations to help with performance, this appears to be stable and working well. Please contact us should you have any further issues.

We thank you for your patience.

Server Degradation

Resolved Jul 08 at 02:00am AEST

We are aware of some downtime on our service. We are investigating and working on the issue.

We believe we have resolve the issue and are monitoring.

Jul 05, 2024
1 incident

LinkedIn Single Sign On (SSO) Intermittent Issue

Degraded

Resolved Jul 16 at 04:45pm AEST

The LinkedIn Single Sign On (SSO) is now resolved. We have updated the integration.

Unfortunately, the was caused by LinkedIn when they depreciated some of their callbacks.

We apologise for the inconvenience.

If you have any issues, please reach out to Customer Service via support@focusonforce.com

2 previous updates

Jul 03, 2024
1 incident

LinkedIn Single Sign On (SSO) Intermittent Issue

Resolved Jul 03 at 06:00am AEST

Our team are aware of a sign in issue with the LinkedIn Single Sign On (SSO) feature. It is intermittent and we are working with LinkedIn to resolve the API issue. We apologise for the inconvenience this may cause.

We believe the issue is now resolved. Please contact support@focusonforce.com should you experience any further issues.

June 2024
No incidents reported
May 2024
No incidents reported